Aware of the implications of applying new/differing technology to the current business or clinical environment, utilizes research and analysis, along with an understanding of relevant business or clinical systems and industry requirements, to define medium-to large sized systems scopes and objectives, for developing new, or improving existing, information systems.
Performs business analysis, working with users to define their needs and then documenting those requirements.
Collaborates with others to troubleshoot issues with existing systems.
Remains current with business or clinical requirements and needs, based upon future industry trends and changes, and understands the implications for existing technology.
Provides mentorship to less senior team members, and is accountable as a role model for customer service excellence.
Education and Experience:
Required Bachelor’s Degree or equivalent
Preferred Master’s Degree or equivalent
5 years of relevant experience in the Business Analysis field – Required
7 years of relevant experience including experience formulating and defining systems scopes and objectives – Preferred
Experience in systems development lifecycle including, requirements gathering and design – Preferred
Participant in multiple phases of an integrated system implementation – Preferred
Background in health care, sciences or information systems – Preferred
Demonstrated experience working in medium to large scale Salesforce implementations (Service, Sales and Marketing)
Experience in Agile and SAFe
Self-motivated and creative
Strong problem solving and critical thinking skills
Excellent oral and written communication skills
Salesforce Admin Certification